In the 135th episode, iPhone Life Video Editor Nicholas Naioti joins the show to share tips from the FaceTime video guide he’s been working on for the past month. The team also updates listeners on Apple’s new 13-inch MacBook Pro release and the first online-only Worldwide Developers Conference (WWDC)—where we’ll see demos of iOS 14 and iPadOS 14—that will commence June 22nd.
- Testing conducted by Apple in April 2020 using preproduction 1.4GHz quad-core Intel Core i5-based 13-inch MacBook Pro systems with 8GB of RAM and 256GB SSD; and preproduction 2.0GHz quad-core Intel Core i5-based 13-inch MacBook Pro systems with 16GB of RAM and 1TB SSD.
- Mac Pro; Mac mini; macOS Big Sur. FaceTime Zoom on Mac. Once you’ve started a call you can add people with the Invite button on the bottom of the Mac app or with the Participants tab at.
If you can't sign in to FaceTime
- Make sure that you can sign in at appleid.apple.com. Learn what to do if you forgot your Apple ID or forgot your Apple ID password.
- Choose Apple () menu > System Preferences, then click Date & Time and select “Set date and time automatically”. Click Time Zone and make sure that the settings are correct.
- Make sure that you've installed the latest software updates.
If your camera or microphone doesn’t work
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- Quit FaceTime, then open FaceTime again.
- Restart your Mac (Apple menu > Restart).
- Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
If you need help with your connection or call quality
A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts or low-quality audio or video:
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- Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.
- Check for issues that might be slowing down your connection, such as someone streaming content over your network.
- If you have questions about your Internet speed, contact your Internet service provider.
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FaceTime is not available in all countries or regions.